We want you to be confident buying from Pallet Liquidación. If something is wrong with your order, we’ll make it right.
Report a Problem Within 3 Days
You have 3 days from delivery or pickup to report a problem. Contact us on WhatsApp at [WHATSAPP NUMBER] or by email at [EMAIL] with:
Your order number
Photos of the pallet as it arrived, including the shipping label
Photos showing the problem
When You Can Get a Refund
You’re eligible for a refund if:
We shipped the wrong pallet
The pallet was damaged in transit
The contents are substantially different from the listing (for example, a different category of merchandise or far fewer items than described)
Liquidation pallets contain customer returns and overstock, so individual items may have damaged packaging or need testing, as described in each listing. Normal variation within the listed condition is not grounds for a refund.
Freight Damage
When your pallet is delivered, check it before signing. If the wrap is torn or the pallet is visibly damaged, write “damaged” on the delivery receipt and take photos before the driver leaves. This helps us resolve freight claims quickly.
How Refunds Work
Once we approve your claim, [we will arrange and pay for return shipping if the pallet needs to come back]. Refunds are sent to your original payment method within [5 business days] after approval.
Local Pickup Orders
For orders picked up at our Houston location, please inspect your pallet at pickup and report any problem within 3 days.
Questions?
Message us on WhatsApp at[WHATSAPP NUMBER] → +1 (213) 708-6161 or email . contact@palletliquidacion.shop We’re happy to help.
